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Faq's

Q. Why do I need to register for KiranaBuddy?

To avail great features of KiranaBuddy and to experience awesome customer service, One needs to register in KiranaBuddy.

Q. Can I shop without registering on the site?

YES.But better late than never. Registering in KiranaBuddy makes your work much easier while checkout.

Q. Is the registration process free and one time?

We care about our customers, So it is one time and completely free.

Q. What kind of products are listed on KiranaBuddy?

Groceries which help you to survive your daily needs.

Q. How can I search for a product?

It is as simple as you can search for a KiranaBuddy in Google. For further reference please check the below image.

Q. What do all information do i see on a product page?

You can see detail information about the Product, Price, Special price and Seller details. Also you can the reviews about the product.

Q. Are all brands & products available on Kirana buddy?

YES. Brands&Products are managed by KiranaBuddy Vendors.

Q. Are all products sold on MRP or do I get a discount?

Vendors specific pricing is applicable.

Q. What do I do if I do not find the product?

Either you can write us at support@kiranabuddy.com or Reach us on our toll-free number @ 1800-532-5025.

Q. How do I search for a Kiranabuddy Shop?

You can search directly with the shop name or you can search using your Area selection.

Q. Can I change my Preferred kiranaShop?

KiranaBuddy loves its Users, So YES you can change your preferred shop.

Q. What if the KiranaShop does not deliver?

Either you can write us at support@kiranabuddy.com or Reach us on our toll-free number @ 1800-532-5025.

Q. How does my Preferred KiranaShop get my order?

We are as fast as you. As soon as you place an order, KiranaBuddy will alert ShopKeeper and shopper with a notification.

Q. Can I pay by credit/debit cards, net banking and wallets like Paytm or similar means?

By all means YES.Even we have a Cash on Delivery facility.

Q. What if there are a few items less in the shopping bag?

KiranaBuddy is just an application provider. So kindly go through our RETURN POLICY.

Q. What if there are a few items less in the shopping bag?

This is a rare case. ButYou can always reach us at our toll-free number 1800-535-5025.

Q. How do I reset my password?

By a simple click on Forgot password.

Q. What is the minimum order value?

Depends on the shopkeeper.

Q. Can I schedule an order to my convenience?

Yes, we have different time slots for placing an order at your convenience.

Q. Do you charge for delivery?

KiranaBuddy is a just an application provider.Kindly go through our Delivery policy.

Q. What if I don't receive my order on schedule time?

Either you can write us at support@kiranabuddy.com or Reach us on our toll-free number @ 1800-532-5025.

Q. What if I have a complaint regarding my order?

Complaint or Compliment we are always happy to answer you, Reach us at our Toll-Free number 1800-532-5025 or write us at support@kiranabuddy.com

Q. What if I want to return some products?

KiranaBuddy is a just an application provider.Kindly go through our Return policy.

Q. Can I cancel my order?

Yes, For more information please check our Cancellation policy.

Q. Does Kirana buddy accept Sodexo or any other coupons?

KiranaBuddy does not accept any kind of coupons.

Q. can I see my purchase history?

YES.you can see your purchase history and you can also place a new order from your history.

Q. Do you have any toll free number for inquiry?

YES, You can hear us @1800-532-5025.

Q. Do you have a mobile app for Kirana buddy?

Yes, We have an Android app soon we are going to extend our footprints into IOS.

Q. What is my favorite shop?

you can select your favourite kirana shops from the list with "My favourite shops" for easy navigation.

Q. What is my wish list?

Products liked by you comes under wish list. You can add products from wishlist to cart.

Q. Can I order from multiple shops at the same time?

Wise picker, But No, You can only select one shop at a time.

Q. How do I change my billing address?

After logged in you can change your billing address from Myaccont.

Q. How do I get a refund in case failure of delivery?

Please go through our Delivery Policy.